Payment
DNS Info receives payment with VISA and Mastercard. As the goods are exclusively digital and therefore delivered immediately, payment will be deducted immediately after the order is approved.
All amounts are in Danish kroner, and without VAT as the site is established as a hobby company.
DNS Info uses an authenticated payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
The goods are digital, and are therefore delivered immediately after purchase.
Your warranty
All registered users have 10 free API lookups every month. When purchasing credit, the free lookups are overridden until the account has run out, or reached below the limit of 10.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
As the goods (API credit) are delivered immediately and can be used immediately, there is no right of withdrawal.
Should you unexpectedly be dissatisfied with your purchase, or want to regret it, you are welcome to write to info@zencode.dk with your information and order number, then it is of course possible to agree on a small compensation for unused credit.
Complaints – overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our E-mail address: info@zencode.dk
